Effective Date: January6, 2023
This Privacy Policy describes Higgz Academia's (“Our”) policies and procedures on the collection, use and disclosure of your information when you use TutorEva application (“TutorEva”“the APP”) and related services (“the Service”) and tells you about your privacy rights and how the law protects you.
We use your personal data to provide and improve the Service. When you tick or click "I Accept" (or other words with the same meaning, such as "I Agree", etc.) this Privacy Policy, or register, start to use and/or continue to use TutorEva, you are deemed to agree to the collection and use of information in accordance with this Privacy Policy.
This Policy applies to your local laws. If you are a resident of United States, Canada, or United States territories and possessions, the laws of Illinois and the United States apply. Note: Referential pronouns in the TutorEva User Agreement shall apply in this Privacy Policy.
The main function of the APP is intelligent identification and analysis of mathematical problems, that is, through artificial intelligence to identify and analyze the problem information contained in the pictures or text content uploaded by users, and provide users with analysis and solutions. We collect personal information to serve this function.
To provide service and products to users, ensure the security of accounts and property, and respond to you in other aspects or to meet a legal obligation, we collect personal information as defined by law. We are committed to respecting the privacy rights of everyone whose personal information we have collected. We can only use your personal information for the purpose for which it was obtained or for a use consistent with that purpose. If you do not provide the information that we request, we may not be able to provide you with the requested products or services.
Any of the information we collect from you may be used for the following purposes:
Create, login and manage user accounts
Verify your user identity
Processing payments
Send administrative information
Send necessary communications : To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates(for example, related to product and service updates, payments or expiration of your subscription), when necessary or reasonable for their implementation.
To provide you with news, special offers and general information about other goods, services and events which we offer: such information will be non-specific, unless you have opted not to receive such information.
Respond to inquiries, requests and offer support
Request user feedback
Improve user experience
Protect from abuse and malicious users
Respond to legal requests and prevent harm
Provide and maintain the APP and Services
For the performance of a contract: The development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Service.
Some of our feedback channels, which we use to better serve Users and dealing with disputes, involve the collection of personal information. Our “Notice of Infringement/Non-infringement” procedure asks for more detailed personal information. As such, it has its own stricter use only for the purpose of dealing with infringement: Used to verify whether you are the proprietor of the intellectual property rights involved in the service, and determine the infringement/non-infringement of the service. And for the handling of existing/potential lawsuits arbitration or other disputes. Except as otherwise provided by law, we will delete the above information in a timely manner after the expiration of the statute of limitations for the purpose of using it in possible litigation.
We only collect personal information that is directly related to one of our APP or activities. Normally, such information will be collected directly from the individual about whom it pertains. The amount and the type of the information collected will be limited to that which is needed to fulfil the identified purpose(s). We may for example, collect your contact information for registering and logging in to accounts. We strongly encourage you not to provide us with personal information beyond that which is necessary.
We receive and store any information you knowingly provide to us when you create an account, publish content, or fill any forms in the TutorEva, etc. When required, this information may include the following:
Account details (such as user name, unique user ID, password)
(a) Those information are used for normal login and use of the account.
We recommend that you do not include your own name and other personal information in the created user name, avoid using your ID number or the same password as other platforms.
(a) To sign up for an account; match the contact information provided and the user who is operating; identify a registered user and log in;
(b) To send verification code or verification Email for registration, login, payment verification;
(c) To send administrative information, send necessary communications;
(d) To send information about services and goods;
(e) To respond to a previous request, feedback, inquiry or other user-initiated communication.
Users need to sign up and log in through at least one communication method. If you refuse to provide any of them, you will not be able to create an account.(a) To identify the exercises contained in the picture or text, and create resolutions and analysis.
After obtaining a separate authorization, we still need your active operation to obtain your information in these functions. We will not actively obtain the content in these functions or call the functions. Our business functions are based on the recognition of images and text, and refusal to provide any permission will result in the inability to use our main service functions. However, users will still be able to get analysis and solutions based on text input.
(a) To process payments and possible refund.
If you do not perform or continue to complete any payment operation, we will not obtain your payment account information. In this case, you can't get the premium paid service, but you can use some of the basic service functions.
(a) To measure your education level and learning ability, so that we can provide services more in line with your education level and learning ability.
You can not to provide some or all of the relevant information, which may affect your access to the highest level of the service. This does not affect the use of other basic service and functions.(a) To provide and maintain the main service function;
(b) To obtain feedback from users and improve our service.
When you use a third party account login TutorEva, you need to authorize TutorEva in accord with relevant laws and regulations under the premise of read and share your published on the third-party platform, records of public information (including the username, nickname, avatar, e-mail address, phone number). In order to bind your third-party account to TutorEva account and remember your login identity as TutorEva user.
When you use the APP, our servers automatically record information that your device sends. This data may include information such as your device’s hardware serial number, device MAC address, IMEI, Android ID, IP address and location, device name and version, operating system type and version, language preferences, information you search for in the APP, access times and dates, crash logs, and other statistics.
Please understand that you can use the basic business functions of TutorEva only after you agree with us to collect the above information.
Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage of the Mobile Application and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular User of the APP.
Our APP may use third-party analytics tools that use cookies, web beacons, or other similar information-gathering technologies to collect standard internet activity and usage information. The information gathered is used to compile statistical reports on User activity such as how often Users visit our App and Service, what pages they visit and for how long, etc. We use the information obtained from these analytics tools to monitor the performance and improve our Mobile Application and Services. We do not use third-party analytics tools to track or to collect any personally identifiable information of our Users and we will not associate any information gathered from the statistical reports with any individual User.
If you refuse us to use cookies and similar technologies to collect and use your relevant information, you may manage and (partially/entirely) reject cookies or similar technologies through the Settings of your browser on the premise that the browser has the function; Or delete cookies or similar technology already stored on your computer, mobile device or other device so that we cannot track your personal information in whole or in part. For details about how to change the browser Settings, see the Settings page of your browser. You understand and acknowledge that: Some of our service can only get implementation by using a Cookie or similar technology, if you refuse to use or delete them, you probably will not be able get the best service experience, at the same time, it may also affect your information protection and account security.
We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through the Mobile Application and Services. If you have reason to believe that a child under the age of 13 has provided Personal Information to us through the APP and Services, please Contact Us to request that we delete that child’s Personal Information from our Services.
We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the APP and Services without their permission. We also ask that all parents and legal guardians overseeing the care of children take the necessary precautions to ensure that their children are instructed to never give out Personal Information when online without their permission.
We will not disclose your personal information without your consent unless it is allowed under applicable personal information legislation. In this case, we will aim to disclose only the specific information that is needed under the circumstances and, wherever possible, will inform you about the disclosure. Access to personal information will be restricted to those staff members who need the information in order to carry out their job duties. Those employees will maintain the information in the strictest of confidence and will not provide access to the information to anyone who is not authorized. The level of staff access to personal information will be granted on a need-to-know basis.
We may share your personal information in the following situations:
With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our Service, to contact you.
For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company. In this case, you will be notified in advance and have the right to manage and delete the personal information provided.
With Affiliates: We may share your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
With business partners: We may share your information with our business partners to offer you certain products, services or promotions. These terms may not apply in your region. We do not share your information with business partners for commercial purposes in states or jurisdictions where laws or regulations prohibit/restrict doing so, or your prior consent shall be obtained separately.
With your consent: We may disclose your personal information for any other purpose only with your consent.
All individuals we hire under contract or other means to conduct business on our behalf will be required to respect the provisions of applicable personal information legislation other as well as this Policy and related internal procedures. Violations of any part of the contractual agreement may result in termination of the contract.
Wherever possible, we seek a person’s consent before we collect their personal information. The form of consent may vary depending on the circumstances and the type of information being requested. Consent can be express or implied, and can be provided directly by the individual or by an authorized representative.
Express consent is preferred. Express consent can be given orally, electronically or in writing. Implied consent may be reasonably inferred from a person’s action or inaction. For example, providing a name and telephone number to receive a response to a question. When determining the appropriate form of consent, we take into account the sensitivity of the personal information, the reasons we are collecting it, and the reasonable expectations of the person. When using personal information for a new purpose, we will document that new purpose and ask for consent again.
We will not use your personal information without your consent unless it is either for purpose of disclosure required by law or ordered by the government.
The name of the operator : HIGGZ ACADEMIA TECHNOLOGY PTE LTD
The registered address of the operator : 120 ROBINSON ROAD #13-01 SINGAPORE
Please refer to the " Contact Us " section for the contact information of the person in charge of personal information protection.
We store your personal information in the United States. In accordance with the legal requirements of your local country/region, we may not apply the aforementioned storage location and will use local servers to store your personal information locally.
We will retain and use your Personal Information for the period necessary to comply with our legal obligations, as long as your user account remains active, to enforce our agreements, resolve disputes, and unless a longer retention period is required or permitted by law. During the normal use of your account, we will not delete your information unless you request or comply with the law. We will delete the stored personal information within one year after the cancellation of account, and we have the authority to perform a earlier deletion, unless otherwise required by law.
We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.
We may also retain Usage Data for internal analysis purposes. Useage data cannot be used for personal identification. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or we are legally obligated to retain this data for longer time periods.
The main location where we process your personal information is the storage location(See the section“Storage and retention of personal information”), This means that your information may be transmitted there for storage and processing purposes. Local legislation on the protection of personal information includes: Federal Trade Commission Act, Children"s Online Privacy Protection Act, CAN -SPAM Act, Telephone Consumer Protection Act, etc.,which restricts operators from collecting, storing, protecting and using personal information.
In addition to the aforementioned location, if we need to transfer your personal information to the Company's operating offices and in any other places where the parties involved in the processing are located, and they are located outside your country or other governmental jurisdiction, we will obtain your prior consent by revising the Privacy Policy or by individually notifying you, such as by email.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We carry out these transfers in compliance with applicable laws. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with applicable laws and this Privacy Policy, for example, by putting data transfer agreements in place to help protect your personal information, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
We may disclose your Personal Data under the following circumstances:
Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share your information with our affiliates, contracted companies, and service providers (collectively, “Service Providers”) we rely upon to assist in the operation of the App and Services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information. We will not share any personally identifiable information with third parties and will not share any information with unaffiliated third parties.
Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. Service Providers are given the information they need only in order to perform their designated functions, and we do not authorize them to use or disclose any of the provided information for their own marketing or other purposes.
We may also disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, respond to a government request, or comply with a legal obligation.
If the Company is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
We offer electronic newsletters to which you may voluntarily subscribe/unsubscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except as allowed in the information use and processing section. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.
In compliance with the applicable anti-spam laws, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails.
Our Service may contain links to other websites or applications that are not operated by us. If you click on a third party link, you will be directed to that third party's site or application. We strongly advise you to review the Privacy Policy of every site or application you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We secure information you provide on computer servers in controlled, secure environment, and maintain reasonable management, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the APP and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.
As the security of Personal Information depends in part on the security of the device you use to communicate with us and the security you use to protect your credentials, please take appropriate measures to protect those information.
In the event we become aware that the security of the APP has been compromised or users’ personal information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will immediately notify the departments and individuals responsible for the protection of personal information, and make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law. When we do, we may post a notice in the APP, send you an email, get in touch with you over the phone.
If you are a Canadian consumer, you are able to delete certain Personal Information we have about you. You understand that the necessary basic information, such as contact information, is the basis of our Service to you. If you would like to delete your Personal Information or permanently delete your account, you can do so by cancellation on the settings page of your account in the APP. When you delete Personal Information, however, we may maintain a copy of the unrevised Personal Information in our records for the duration necessary to comply with our legal obligations. If you would like to know whether you can ask us to delete some of your information without suspending the Service, you can send us a request by Contact Us .
In addition to the rights set out in our Privacy Policy, California law also provides for some additional rights for California consumers, which are summarized below.
You have the right to obtain a list of the categories of personal information collected about you, and other related information such as the source of the information, categories of information shared to third parties, and the purpose for such sharing. We has provided this information in the Privacy Policy. You can also send us a request to learn about them.
You understand that the necessary basic information is the basis of our Service to you. You can delete all the Personal Information by cancellation on the settings page in the APP, or ask to delete some of your information by send us a request.
We do not sell information that directly identifies you, or share them with third parties for profit purposes. If you wish to confirm to us the exercise of such right, or if you believe that our actions may involve your such right, you can send us a statement by Contact Us .
We are providing metrics on certain requests we received from consumers across the United States during the 2021 calendar year, in compliance with the California Consumer Privacy Act.
We reserve the right to modify this Policy or its terms related to the APP and Services at any time at our discretion. We will notify you of any changes by posting the new Privacy Policy on this page and revise the updated date at the top of this page, and we may post a notification in the APP. We encourage you to review the Privacy Policy for any changes. When major changes occur, we will let you know via e-mail and/or a prominent notice in the APP prior to the change becoming effective. Where required by applicable law, we will also obtain your consent.
If you have any questions, concerns, requests or complaints regarding this Privacy Policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to Contact Us using the details below:
By e-mail: Support@tutoreva.com
By visiting this page on our website: www.tutoreva.com
If you wish to exercise your rights of your personal information to us, including but not limited to:
If you wish to exercise your rights of your personal information to us, including but not limited to: Right to know, right to confirmation and access, right to copy, right to correction, right to deletion, right of refusal/withdrawal from the sale of personal information, and other rights under the law. That is, you wish to know whether we collect and use your personal information, know what personal information we collect and use, request to or know how to correct your personal information, request to or know how to delete your personal information, confirm that we will not use your personal information for sale, or obtain other explanations about the collection and use of your personal information, or initiate complaints about personal information security, please contact the Data Protection Officer (DPO) in the following ways:
The DPO (Name): Yiqiao Sun
E-mail: Support@tutoreva.com
Contact number:+65 6226 1337
Address:120 ROBINSON ROAD #13-01 SINGAPORE
We will complete the verification and processing within the legal time limit if we need to respond to the user.